Refund & Return Policy

At UAE Mart, your satisfaction is our first priority. We are committed to providing quality products and a shopping experience you can trust.

1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from the product described, please contact us as soon as possible. Share your order number and clear photos or videos so we can review the issue and arrange an appropriate solution.

2. Return Requests

Please contact our customer support team before returning any product. Items should be kept in their original condition and packaging where reasonably possible. Return eligibility will be assessed according to applicable UAE consumer protection laws.

3. Refunds

Where a refund is approved or required under applicable law, we will explain the refund process and applicable timeline. Refunds will generally be issued through the original payment method where available. Cash on Delivery refunds will be arranged through a mutually agreed method.

4. Exchanges

If you receive a damaged, defective, or incorrect item, we will review your request and advise you about an eligible replacement, repair, or refund.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by applicable law, such as eligible hygiene-sensitive or personal-care products. These exclusions do not remove any legal rights you may have for defective, damaged, or incorrectly supplied goods.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched. Your statutory rights remain unaffected.

7. Contact Us

For return or refund assistance, please contact us through the Contact Us page on our website. Include your order number and a brief description of the issue.

UAE Mart — Your satisfaction and trust matter to us.